Device Inspection Procedure - Warranty Eligibility

Inspection Locations

The device inspection can be conducted at any of the following locations, based on the customer’s preference:

  1. At the customer’s home
  2. At the workplace or company premises
  3. Through a visit to any Cairo Shield branch
  4. At the nearest authorized warranty distributor

Before enrolling any device into the warranty program, it must undergo a comprehensive technical inspection to ensure its condition and full functionality. The inspection process includes the following:

  • Motherboard Inspection
  • A complete motherboard test is performed to ensure that no previous repairs – whether minor or major – have been carried out, and to confirm the integrity of all core components.
  • Graphics Card Inspection
  • The graphics card is tested to verify stability, performance, and the absence of any defects that may affect operation.
  • Graphics Card Stress Test (FurMark)
  • A stress test using FurMark is conducted to ensure the graphics card can operate under high load and elevated temperatures without failures or instability.
  • Processor (CPU) Inspection
  • The processor is tested to confirm stability, performance, and proper operation under normal working conditions.
  • Display Inspection
  • The screen is inspected to ensure it is free from spots, lines, dead pixels, or any display abnormalities.
  • Keyboard Inspection
  • All keys are tested to ensure full functionality and accurate response.
  • Touchpad & Click Inspection
  • The touchpad is tested for proper touch response, scrolling, and left/right click functionality.
  • Camera & Microphone Inspection
  • The camera and microphone are tested to ensure clear image quality and proper audio performance.
  • Ports & Connectivity Inspection

All input/output ports and connectivity features are tested for proper operation, including but not limited to:

  • USB-A
  • USB-C / Thunderbolt
  • HDMI
  • DisplayPort / Mini DisplayPort
  • VGA (if available)
  • Audio Jack (Headphones / Microphone)
  • SD / microSD Card Reader
  • Charging Port
  • Wi-Fi
  • Bluetooth
  • LAN / Ethernet (if available)

Passing all inspection stages is a mandatory requirement for device approval under the Cairo Shield warranty program.✅